[BUG] Expected 4 openim msgtransfer processes, but found 0 msgtransfer processes.

[goovoo]

OpenIM Server Version

release-v3.6

Operating System and CPU Architecture

Linux (AMD)

Deployment Method

Docker Deployment

Bug Description and Steps to Reproduce

+++ cat openim log file >>> /openim/openim-server/_output/logs/openim-20240829.log
!!! [2024-08-29 18:37:52 CST] check process failed.

Not started processes:
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-api is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-crontask is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-msggateway is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-push is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-auth is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-conversation is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-friend is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-group is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-msg is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-third is not started.
Process /openim/openim-server/_output/bin/platforms/linux/amd64/openim-rpc-user is not started.
2024-08-29 18:37:52 OpenIM Stdout Log >> cat /openim/openim-server/_output/logs/openim-20240829.log
2024-08-29 18:37:52 OpenIM Stderr Log >> cat /openim/openim-server/_output/logs/openim-error-20240829.log
Error: address:[172.28.0.1:16379], username:, password:openIM123, clusterMode:false, enablePipeline:false: dial tcp 172.28.0.1:16379: connect: connection refused
Usage:
Start openIM application [flags]

Flags:
-c, --config_folder_path string path to config file folder
-h, --help help for Start

openim-crontask exit -1: dial tcp 172.28.0.1:16379: connect: connection refused
address:[172.28.0.1:16379], username:, password:openIM123, clusterMode:false, enablePipeline:false
github.com/OpenIMSDK/tools/errs.Wrap
/go/pkg/mod/github.com/!open!i!m!s!d!k/[email protected]/errs/coderr.go:128
github.com/openimsdk/open-im-server/v3/pkg/common/db/cache.NewRedis
/openim/openim-server/pkg/common/db/cache/init_redis.go:80
github.com/openimsdk/open-im-server/v3/internal/tools.InitMsgTool
/openim/openim-server/internal/tools/msg.go:67
github.com/openimsdk/open-im-server/v3/internal/tools.StartTask
/openim/openim-server/internal/tools/cron_task.go:35
github.com/openimsdk/open-im-server/v3/pkg/common/cmd.(*CronTaskCmd).addRunE.func1
/openim/openim-server/pkg/common/cmd/cron_task.go:38
github.com/spf13/cobra.(*Command).execute
/go/pkg/mod/github.com/spf13/[email protected]/command.go:983
github.com/spf13/cobra.(*Command).ExecuteC
/go/pkg/mod/github.com/spf13/[email protected]/command.go:1115
github.com/spf13/cobra.(*Command).Execute
/go/pkg/mod/github.com/spf13/[email protected]/command.go:1039
github.com/openimsdk/open-im-server/v3/pkg/common/cmd.(*RootCmd).Execute
/openim/openim-server/pkg/common/cmd/root.go:180
github.com/openimsdk/open-im-server/v3/pkg/common/cmd.(*CronTaskCmd).Exec
/openim/openim-server/pkg/common/cmd/cron_task.go:43
main.main
/openim/openim-server/cmd/openim-crontask/main.go:24
runtime.main
/usr/local/go/src/runtime/proc.go:250
runtime.goexit
/usr/local/go/src/runtime/asm_amd64.s:1598

[root@imserver ~]# docker images
REPOSITORY TAG IMAGE ID CREATED SIZE
bitnami/zookeeper 3.8 2121564ec692 4 months ago 570MB
bitnami/node-exporter 1.7.0 fa9f899025de 4 months ago 146MB
ghcr.io/openimsdk/openim-server release-v3.6 c3d0a32eb083 5 months ago 587MB
ghcr.io/openimsdk/openim-chat release-v1.6 2a757b3017e8 5 months ago 286MB
ghcr.io/openimsdk/openim-web v3.5.0-docker 5832eaadfde7 7 months ago 222MB
minio/minio RELEASE.2024-01-11T07-46-16Z f5d82361e10f 7 months ago 151MB
ghcr.io/openimsdk/openim-admin toc-base-open-docker.35 3c146d363beb 7 months ago 190MB
prom/prometheus v2.48.1 ea7f826b1553 8 months ago 247MB
bitnami/kafka 3.5.1 f79889e4e4af 9 months ago 558MB
grafana/grafana 10.2.2 06e5d59b720d 9 months ago 399MB
prom/alertmanager v0.26.0 9f27df16978d 12 months ago 66.8MB
mongo 6.0.2 b70536aeb250 22 months ago 695MB
redis 7.0.0 53aa81e8adfa 2 years ago 117MB

Screenshots Link

No response

[OpenIM-Robot]

Hello! Thank you for filing an issue.

If this is a bug report, please include relevant logs to help us debug the problem.

Join slack 🤖 to connect and communicate with our developers.

[goovoo]

I didn't do anything, my service suddenly became inaccessible, I tried to execute:

1. service docker restart

2. reboot

3. "docker compose down" and "docker compose up -d"

After all three methods have been tried, the openim-server container still does not start.

[root@openim-docker]# docker compose up -d
WARN[0000] /root/openim-docker/docker-compose.yaml: version is obsolete
[+] Running 14/14
✔ Network openim-docker_openim-server Created 0.1s
✔ Container grafana Started 0.1s
✔ Container mongo Started 0.1s
✔ Container kafka Started 0.1s
✔ Container openim-web Started 0.1s
✔ Container node-exporter Started 0.1s
✔ Container openim-admin Started 0.1s
✔ Container redis Started 0.1s
✔ Container zookeeper Started 0.1s
✔ Container minio Started 0.1s
✘ Container openim-server Error 0.9s
✔ Container alertmanager Created 0.0s
✔ Container openim-chat Created 0.3s
✔ Container prometheus Created 0.0s
dependency failed to start: container openim-server is unhealthy

[skiffer-git]

This is usually because Kafka has crashed.
Also, I recommend upgrading to version 3.8 as soon as possible.