06 Troubleshooting reference

Logging

authd and the brokers are all logging to the system journal.

For authd entries, run:

journalctl -u authd.service

For the MS Entra ID broker entries, run:

journalctl -u snap.authd-msentraid.authd-msentraid.service

For the GDM integration:

journalctl /usr/bin/gnome-shell

For anything else or more broader investigation, use journalctl.

Logging verbosity

You can increase the verbosity of the logs in different ways.

PAM module

Append debug=true to all the lines with pam_authd_exec.so or pam_authd.so in the PAM configuration files (common-auth, gdm-authd...) in /etc/pam.d/ to increase the verbosity of the PAM messages.

NSS module

Export AUTHD_NSS_INFO=stderr environment variable on any program using the authd NSS module to get more info on NSS requests to authd.

authd service

To increase the verbosity of the service itself, edit the service file:

sudo systemctl edit authd.service

Add the following lines to the override file and make sure to add -vv at the end of the authd command:

[Service]
ExecStart=
ExecStart=/usr/libexec/authd -vv

Then you need to restart the service with sudo systemctl restart authd.

GDM

Ensure the lines in /etc/gdm3/custom.conf are not commented:

[debug]
# Uncomment the line below to turn on debugging
# More verbose logs
# Additionally lets the X server dump core if it crashes
Enable=true

Then you need to restart the service with sudo systemctl restart gdm.

authd-msentraid service

To increase the verbosity of the broker service, edit the service file:

sudo systemctl edit snap.authd-msentraid.authd-msentraid.service

Add the following lines to the override file and make sure to add -vv to the exec command:

[Service]
ExecStart=
ExecStart=/usr/bin/snap run authd-msentraid -vv

You will then need to restart the service with snap restart authd-msentraid.

Switch the snap to the edge channel

Maybe your issue is already fixed! You should try switching to the edge channel of the broker snap. You can easily do that with:

snap switch authd-msentraid --edge
snap refresh authd-msentraid

Keep in mind that this version is not tested and may be incompatible with current released version of authd. You should switch back to stable after trying the edge channel:

snap switch authd-msentraid --stable
snap refresh authd-msentraid

Common issues and limitations